If you make a payment on a specific date, your next payment will be due on the same date of the following month. Please avoid making payments on the 29th, 30th, or 31st.

If a payment is missed, the service will be paused. We do not impose late fees.

No, due to the nature of our services, we do not offer refunds. However, if you wish to cancel, please provide us with 14 days' notice. Our services operate on a month-to-month basis with no lock-in contracts.

Yes, you can post to your social media accounts and stories while we manage the account. However, please ensure that any content you post aligns with your branding, tone of voice, and company theme. Personal content should be avoided, and if you're receiving social media strategy services, please refrain from posting to avoid interference with the strategy.

Our generic social media management service starts at $300 per month. Social media strategy services typically start from $1000 per month. For custom pricing inquiries, please reach out to us directly.

Please visit the login page for account management, where you can access the Stripe portal and view frequently asked questions for different kinds of services. Our frequently asked questions can also be found in the footer of the website.

This portal provides you with self-service capabilities, allowing you to access important information and take control of your account at your convenience.

Stripe is our preferred payment processor for handling client payments. Stripe is a widely used and trusted payment platform that has been around for quite some time, offering a secure and efficient way to handle financial transactions.

Here's a brief overview of how Stripe works and why we've chosen to use it for processing client payments:

1. Efficiency: Stripe streamlines the payment process, allowing you to make payments to our agency seamlessly and efficiently. Once you set up your payment details, you can easily make payments with just a few clicks, saving you time and hassle.

2. Security: With Stripe, you can rest assured that your payment information is kept safe and secure. Stripe employs industry-leading security measures to protect your sensitive data, giving you peace of mind when making online transactions.

3. Convenience: By using Stripe, you have the flexibility to pay for our services online, anytime, anywhere. Whether you're at home or on the go, you can easily manage your payments through the Stripe platform.

4. No Fees: Unlike some other payment methods, Stripe does not charge any fees for processing payments. This means that you can make payments to us without incurring any additional costs, making it a cost-effective solution for handling transactions.

Using Stripe allows us to maintain better financial records and ensures that payments are processed in a timely manner. This helps us to provide you with the best possible service and support, while also streamlining our internal processes.

Social media management helps raise awareness of your brand and company. If you haven't marketed in a long time or done any digital marketing, social media management can help raise awareness that your business exists. It can also reassure clients that your company is open for business as you're active online. You can engage with customers and answer questions through social media about your company or in the comments. Additionally, social media allows you to showcase your products or services, share valuable content, and build relationships with your audience. It's a powerful tool for businesses to connect with their target market, increase brand visibility, and drive engagement.

In today's rapidly evolving digital landscape, having a dynamic and up-to-date website is essential for businesses to stay competitive and effectively engage with their audience. Without regular maintenance and updates, websites can quickly become outdated and may not perform optimally. By investing in monthly website technical support and content updates, you ensure that your website remains secure, functional, and user-friendly. Technical support services can address any issues or challenges that arise, such as resolving technical glitches, fixing broken links, or ensuring compatibility with the latest web standards. Content updates, on the other hand, keep your website fresh, relevant, and engaging for visitors. This includes updating information about your products or services, refreshing images and graphics, and adding new content to keep visitors coming back for more. By prioritising website maintenance and updates, you can maximise the effectiveness of your online presence and stay ahead of the competition.

Having a dynamic and engaging website is crucial for capturing and retaining visitors' attention in today's digital landscape. Outdated or static websites can feel stagnant and uninviting to users, potentially leading to missed opportunities for engagement and conversions. Platforms like Squarespace offer versatile tools and templates that enable us to create modern, dynamic, and interactive websites with ease. These platforms provide a range of customisation options, including animations, galleries, interactive elements, and more, allowing your business to showcase your brand in a visually compelling way. By leveraging these features, your business can have an online presence that not only looks professional but also captivates and engages your audience, ultimately driving better results for your business. Learn more here.

Stripe is a widely used and trusted payment processor that allows businesses like ours to securely receive payments online. It simply facilitates the transfer of funds directly to our agency's account, ensuring a seamless and efficient payment process for both parties.

All payments made through Stripe are directed to our agency's account, and there are no additional steps or intermediaries involved.

Embracing modern payment practices like Stripe is essential for ensuring that your business remains competitive in today's digital landscape. It allows for swift adjustments to your marketing budgets, whether pausing, decreasing, increasing, or adding services, providing you with the flexibility you need to adapt to changing market conditions.

When using Stripe, you simply need to tick the box agreeing to our terms and conditions and privacy policy.